• Refund policy

Refund policy

Thank you for shopping with Street Nova. Please read this Return & Refund Policy carefully before making a purchase.

Return & Exchange Window

We offer a 3-day return and exchange window. You must submit a return or exchange request within 3 days of receiving your order. Requests submitted after this period will not be accepted under any circumstances.

Conditions for Return or Exchange

Returns and exchanges are strictly limited to cases where the product is delivered in a damaged, defective, or incorrect condition.

To be eligible for a return or exchange, all of the following conditions must be met:

  • The request is raised within 3 days of delivery

  • The product is unused, unworn, and unwashed

  • Original tags, labels, and packaging are intact

  • A mandatory unboxing video clearly showing the package being opened from start to finish is provided

  • Clear images of the damaged or defective product are provided

  • Valid proof of purchase is available

Failure to provide the required unboxing video and product images will result in automatic rejection of the request.

Partial COD Payment Policy

For orders placed using the Partial Cash on Delivery (Partial COD) payment option, the advance amount paid at the time of placing the order is strictly non-refundable.

In case of:

  • Order cancellation by the customer
  • Refusal to accept the order at the time of delivery
  • Failure to receive the order
  • Incorrect address or contact details provided by the customer
  • Any return, exchange, or refund request

the Partial COD advance amount will not be refunded under any circumstances.

The advance payment is collected to cover order processing, production, packaging, and shipping-related costs and is therefore non-refundable.

By placing a Partial COD order, the customer acknowledges and agrees to this policy.

Return & Exchange Fee

A mandatory fee of ₹100 is applicable for all returns and exchanges. This fee covers reverse shipping, handling, and quality inspection.

  • For exchanges, the ₹100 fee must be paid in advance before the exchange is processed and the replacement product is dispatched.

  • For returns with refunds, the ₹100 fee must be paid in advance, and the same ₹100 amount will be deducted from the final refund amount.

  • Return or exchange processing will begin only after the ₹100 fee is paid.

  • This fee is non-refundable.

How to Request a Return or Exchange

All return and exchange requests must be submitted only through email.

To initiate a request:

Send us an email at streetnovaoriginal@gmail.com with your order details along with:

  • Mandatory unboxing video

  • Clear photos showing the damage, defect, or incorrect item

Our quality team will review your request.
You will be notified of the approval or rejection.

Items sent back without an approved request will not be accepted or processed.

Damaged, Defective, or Incorrect Products

Customers must inspect their order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, you must submit a request within 3 days of delivery, along with the mandatory unboxing video and images.

Once verified and approved, Street Nova will offer one of the following at its sole discretion:

  • Replacement

  • Exchange

  • Refund

  • Exchange Products will be Delivered within 5 to 7 days 
  • Replacement Products will be Delivered within 5 to 7 days

Exchanges

Approved exchanges are subject to:

  • Payment of the mandatory ₹100 exchange fee in advance

  • Product availability

  • Successful quality inspection of the returned item

If the requested exchange product is unavailable, a refund may be issued instead.

Refunds

Refunds are issued only for approved returns of damaged, defective, or incorrect products.

  • The ₹100 return fee must be paid in advance

  • The ₹100 fee will also be deducted from the refund amount

  • Once the returned product is received and inspected, you will be notified of the refund status

  • Approved refunds will be processed to the original payment method

  • Refunds will be credited within 3-5 working days after approval

  • Processing time may vary depending on your bank or payment provider

If more than 10 working days have passed since refund approval, please contact us at streetnovaoriginal@gmail.com

Cancellation Policy

Orders cannot be cancelled once they have been dispatched.

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact:

📧 streetnovaoriginal@gmail.com

+919310744280 (WhatApp Only)

Legal Disclaimer

Street Nova reserves the right to modify, update, or change this policy at any time without prior notice.

The policy in effect at the time of purchase will be considered final and binding.