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At Street Nova, customer satisfaction is our top priority. We are committed to delivering premium-quality apparel, and every product undergoes strict quality checks before dispatch.
We encourage all customers to carefully review the product description, size chart, and this Refund, Replacement & Cancellation Policy before placing an order.
Once an order has been successfully placed, it cannot be cancelled, whether it is a Prepaid or Partial COD order, as we begin processing your order immediately after confirmation.
Cancellation requests after an order has been placed will not be accepted.
If a customer refuses to accept a Prepaid order at the time of delivery, or the shipment is returned due to a customer-related reason (including refusal to accept the package, incorrect or incomplete address, unavailable customer, or failure to receive the order), no refund will be issued.
If a customer refuses to accept a Partial COD order at the time of delivery or the shipment is returned due to a customer-related reason, the advance payment is non-refundable.
Orders may only be cancelled by Street Nova if we are unable to fulfill the order. In such cases, any eligible payment made by the customer will be refunded.
For orders placed using Partial COD, the advance payment made at the time of placing the order is non-refundable.
If the order is cancelled by the customer, refused at delivery, returned due to an incorrect or incomplete address, or not accepted for any customer-related reason, the advance amount will not be refunded.
The advance payment will only be refunded if Street Nova is unable to fulfill the order.
Street Nova accepts returns only under the following circumstances:
The item delivered is defective, damaged, or different from what was ordered.
There is a genuine manufacturing defect or a major print defect (where applicable).
To be eligible for a return or replacement:
The request must be raised within 3 days of the delivery date. Requests made after 3 days will not be accepted.
The product must be unused, unworn, unwashed, unaltered, free from stains, perfume, deodorant, or any signs of use, and must be returned with its original packaging and tags intact.
A clear photo or video must be shared for our review.
For hygiene reasons, products that have been worn, washed, altered, damaged after delivery, or show signs of use will not be eligible for return or replacement unless a manufacturing defect is verified by Street Nova.
Street Nova reserves the right to reject any return or replacement request if the product does not meet the above conditions.
If you have ordered two or more products and receive fewer items than mentioned in your order, a continuous unboxing video is mandatory to raise a claim.
The video must:
Start before opening the sealed package.
Clearly show the shipping label and the sealed parcel.
Capture the complete unboxing process without any cuts or edits.
Every Street Nova shipment carries a notice on the outer packaging stating that an unboxing video is mandatory in case of any missing item, damaged product, or incorrect product claim. Customers are requested to follow these instructions at the time of delivery.
Claims for missing items without a valid and uninterrupted unboxing video will not be accepted.
Claims regarding missing items must be reported within 3 days of delivery.
Street Nova reserves the right to reject any missing item claim if the package appears tampered with after delivery or if sufficient photo/video evidence is not provided.
Refunds will only be processed in the following situations:
Street Nova is unable to fulfill your confirmed order.
A refund is approved by Street Nova after verification of a valid damaged, defective, or incorrect product claim where a replacement is not possible.
For successfully delivered orders, Street Nova offers replacements or size exchanges (where eligible) in accordance with this policy. Refunds are not available except where provided under this policy or required by applicable law.
Replacements are offered under the following conditions:
Replacement requests must be raised within 3 days from the date of delivery.
A flat size exchange fee of ₹199 per product will be applicable to cover reverse pickup, quality inspection, and shipping charges.
All products are manufactured according to the size chart available on our website. Customers are requested to carefully review the size chart before placing an order.
Choosing the wrong size does not qualify as a manufacturing defect and is therefore not eligible for a free replacement or refund.
No replacement fee will be charged if Street Nova has delivered a damaged, defective, or incorrect product.
Any approved replacement or exchange will be processed only after the original product has been received and successfully passed our quality inspection.
Products purchased from Street Nova are eligible for return or replacement only in accordance with this policy.
Requests that do not meet the conditions mentioned above will not be accepted.
Minor variations in color, print placement, stitching, measurements, or sizing that fall within normal industry tolerance levels are not considered manufacturing defects.
Return shipping (where applicable) will be arranged according to the instructions provided by Street Nova after the request has been approved.
Street Nova reserves the right to inspect all returned products before approving any refund, replacement, or exchange request. Approval will be based on the condition of the product and compliance with this policy.
Street Nova reserves the right to request additional photographs, videos, or any other supporting evidence before approving any return, replacement, or refund request.
Street Nova reserves the right to refuse future orders or restrict Prepaid, Partial COD, or any other payment options for customers who repeatedly refuse deliveries, file fraudulent claims, misuse promotional offers, or otherwise misuse our services.
For any concerns or to initiate a return or replacement, please contact us:
Email: streetnovaoriginal@gmail.com
WhatsApp: +91 9310744280
Monday to Friday: 10:00 AM – 7:00 PM (IST)
Our customer support team remains unavailable on Saturdays, Sundays, and Public Holidays.
This number is for WhatsApp messages only.
We usually respond to all WhatsApp messages within 2–3 business hours during support hours.
Normal phone calls and WhatsApp calls will not be answered.
By placing an order with Street Nova, you acknowledge that you have read, understood, and agreed to this Refund, Replacement & Cancellation Policy.