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At Street Nova, we are committed to delivering your order safely and as quickly as possible. Every order is carefully packed and dispatched after passing our quality checks. Please read this Shipping Policy carefully before placing an order.
By placing an order with Street Nova, you agree to the terms outlined below.
All orders are processed within 24–48 business hours after successful order confirmation.
Orders are processed only on Monday to Saturday.
Orders are not processed or dispatched on Sundays or Public Holidays.
During product launches, sales, festive seasons, or periods of high order volume, processing times may be slightly longer than usual.
Street Nova reserves the right to hold, delay, verify, or cancel any order if additional verification is required for security, payment verification, suspected fraudulent activity, or incorrect order details.
Once dispatched, most orders are delivered within 4–7 business days, depending on the delivery location.
Delivery timelines are estimated from the date of dispatch and are not guaranteed.
Remote, non-serviceable, or difficult-to-access locations may require additional delivery time.
Delivery may also be delayed due to courier operations, weather conditions, natural disasters, strikes, public holidays, government restrictions, technical issues, or other unforeseen circumstances beyond our control.
While we make every effort to ensure timely delivery, Street Nova cannot guarantee delivery on a specific date or time.
We currently ship across India.
International shipping is currently unavailable.
To ensure safe and timely delivery, Street Nova ships orders through trusted logistics partners based on serviceability at the delivery location.
Courier partners may vary depending on the customer's location and service availability.
Customers are responsible for providing complete and accurate shipping information, including:
Full Name
Mobile Number
Complete Shipping Address
House / Flat Number
Street / Area
Landmark (if applicable)
PIN Code
Customers are requested to carefully verify all shipping details before placing an order.
Once an order has been confirmed or processed, changes to the shipping address may not be possible.
Street Nova shall not be responsible for delivery failures, delays, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.
Our courier partners generally make multiple delivery attempts before returning a shipment.
Customers are requested to remain available on the registered contact number during the expected delivery period.
If delivery cannot be completed after multiple attempts due to customer-related reasons, the shipment may be returned to Street Nova.
Any request for re-dispatch will be subject to additional shipping charges and successful verification by our support team.
If a customer refuses delivery or the shipment is returned due to customer-related reasons (including refusal to accept the order, incorrect or incomplete shipping address, customer unavailability, or failure to receive the shipment), no refund will be issued.
If a Partial COD shipment is refused or returned due to customer-related reasons, the advance payment is strictly non-refundable.
Returned orders can be re-dispatched only after payment of applicable shipping charges.
If an order is returned to Street Nova due to any customer-related reason, the order will be handled according to our Refund, Replacement & Cancellation Policy.
Street Nova reserves the right to refuse future Partial COD orders from customers who repeatedly refuse deliveries or misuse our shipping services.
Street Nova shall not be held responsible for delivery delays caused by:
Courier partner delays
Severe weather conditions
Floods, earthquakes, or other natural disasters
Public Holidays
Government restrictions
Strikes or labour disruptions
Technical failures
Political disturbances
Any other event beyond our reasonable control
If your parcel appears damaged, opened, tampered with, or resealed at the time of delivery:
Please record a continuous unboxing video before opening the parcel.
Ensure the shipping label and sealed package are clearly visible in the video.
If the package appears seriously damaged or tampered with, you may refuse delivery wherever possible.
Contact Street Nova immediately after receiving the shipment.
Every Street Nova shipment carries a notice stating that an unboxing video is mandatory for claims relating to missing, damaged, incorrect, or defective products.
Claims submitted without sufficient photo/video evidence may not be accepted.
Once your order has been dispatched:
Tracking details will be shared via Email and SMS.
Customers can also track their order by logging into their Street Nova Account and visiting the Orders section.
Tracking information may take up to 24 hours after dispatch to become active.
The responsibility and risk of loss pass to the customer once the shipment has been successfully delivered to the shipping address provided during checkout.
Customers are advised to inspect the package immediately upon delivery and report any issues within the timelines specified in our Refund, Replacement & Cancellation Policy.
Email: streetnovaoriginal@gmail.com
WhatsApp: +91 9310744280
Monday to Friday
10:00 AM – 7:00 PM (IST)
Our customer support team remains unavailable on Saturdays, Sundays, and Public Holidays.
This number is for WhatsApp messages only.
We generally respond within 2–3 business hours during support hours.
Messages received outside business hours will be attended to on the next working day.
Normal phone calls and WhatsApp calls will not be answered.
Street Nova reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice. The latest version will always be available on our website.
By placing an order on Street Nova, you acknowledge that you have read, understood, and agreed to this Shipping Policy.